Refund & Cancellation Policy

Last Updated: June 24, 2026

Vaxi ("we", "us", or "our") provides the Vaxi platform, an AI-powered website builder, as a digital software-as-a-service (SaaS) application. Due to the digital and instantaneous nature of generation and deployment, we govern refunds and cancellations according to this policy in compliance with the Consumer Protection Act 2019 (India).

1. Payment Conversions

All subscriptions operate on explicit user approval. Billing credentials are saved and processed only after you choose a paid plan and confirm payment gateway checkout.

2. Refund Eligibility Criteria

Since our platform activates cloud hosting and compiles server allocations immediately upon checkout, we do not offer refunds for subjective reasons. Refunds are strictly restricted to the following scenarios:

• Technical Non-Delivery: The generated website fails to compile, host, or launch, and our customer support team is unable to resolve the issue within 48 hours of reporting.
• Double Billing / Duplicate Charges: An error in the payment gateway results in multiple charges for the same subscription period.
• Billing System Defect: System errors charging you an incorrect billing rate.

3. Non-Refundable Scenarios

We do not issue refunds or prorated credits for:

• Subjective dissatisfaction with the AI-generated design aesthetics, style configurations, color palettes, or layout styles.
• Change of mind or business direction after purchase.
• Failure to use the platform or edit the generated project within the subscription period.
• Subscription periods that have already elapsed without cancellation.
• Suspension or termination of services resulting from user violations of our Terms & Conditions.

4. Refund Window and Process

For eligible billing claims, you must register a request within 7 days of the transaction date. To request a refund:

1. Send an email to support at aadvikswaraj@gmail.com.
2. Provide your Transaction ID, account email, and detailed description of the technical failure or billing discrepancy.
3. Our compliance team will review the claim and check log records within 5 business days.
4. If approved, refunds are credited directly back to your original payment source (credit card, UPI, bank transfer) within 7 to 10 business days as per banking partner timelines.

5. Subscription Cancellation

You can cancel your subscription renewal at any time from your account dashboard. Upon cancellation, your service benefits remain active until the end of the current paid billing cycle. We do not provide prorated cash refunds or credits for partial billing periods.

6. Grievance Redressal

In compliance with Indian E-commerce and Information Technology regulations, any escalations or unresolved refund claims should be sent to our Grievance Officer:

7. Jurisdiction and Governing Law

This policy, and any disputes arising under it, shall be interpreted and governed in accordance with the laws of India, under the jurisdiction of the courts of Bangalore, Karnataka.